One of the main barriers to entry into cryptocurrencies is the difficulty of using blockchain platforms. Complicated interfaces and poor usability make many users, especially those with little experience in complex technologies, find exchanges and wallets intimidating, creating a barrier to entry into cryptocurrencies.
Common problems, especially among decentralized exchanges, include the absence of intuitive user interfaces (like those found in mobile applications), lack of support services capable of addressing user queries in their own language, and the complexity of obtaining information about gains and losses for tax reporting.
All of this discourages a significant portion of potential users, who discard the possibility of trading on exchanges, limiting the onset of widespread cryptocurrency adoption.
Simplifying the user experience, providing multilingual phone support, and having specialized services could democratize access to crypto, allowing more users to participate in this financial revolution.
User Interface
To offer a straightforward user experience, it is essential to provide a user-friendly interface that does not create “barriers” when users access services and products. A good user interface is characterized by simplicity, an intuitive design, and ease of use.
The user interface should have a clear structure and be organized to facilitate navigation and the execution of all operations and account management. Quick access to basic information, such as account balances, open orders, and trading pairs, is also fundamental.
A simple interface is not only useful for improving the onboarding of new or less experienced users. Advanced users also benefit from this feature as they seek trading tools like technical analysis charts, different types of orders, and real-time market data.
At Bit2Me, we are aware of the importance of offering an accessible and intuitive interface that facilitates user access to information and operation management. We have always prioritized the user experience as part of our philosophy, designing our interface to be user-friendly for all types of users, from the most experienced with advanced trading tools in Bit2Me Pro to those less accustomed to technology, who enjoy a simple and comfortable app.
Support Service
The support service is a cornerstone of the user experience, as detailed attention ensures that customers do not feel stranded when facing issues or difficulties in using the platform.
Exchanges face the additional challenge of having a broad user base distributed across different countries and geographic regions. Offering personalized support by phone in the user’s language can be challenging.
While most exchanges offer support through email and ticket systems, which provide basic and impersonal assistance, Bit2Me goes beyond with main channels like live chat and email, as well as more direct communication via social media (X, Facebook, or Instagram), WhatsApp, and a Telegram channel.
Most importantly, we provide telephone support. Our support service offers telephone assistance in seven languages, 24 hours a day, seven days a week.
Offering Innovative Services
In countries and regions with clear regulations, such as Spain or Europe, users’ activities on an exchange are subject to capital gains taxes. This necessitates clear tax reports that can be downloaded with a click, providing an advantage when filing annual tax declarations.
Bit2Me offers a service, Bit2Me Tax, allowing users to obtain a personalized tax report with transaction dates, amounts, and corresponding fees in a single click. Bit2Me Tax also provides accessible information on losses and gains, allowing users to make quick and easy tax declarations.
Additionally, professional assistance from an expert is available if needed to address all inquiries and help with tax filing.
User experience is the path to widespread adoption and the gateway for new users. At Bit2Me, we have always been aware of its importance and have worked from day one with the user in mind to offer an accessible and easy-to-use application.
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